All sales on Ready-to- Order parcels are final and non-refundable. However, we accept returns and exchanges in case the item you have received arrives defective. In this case, you have to send back the item in a maximum of 14 days. As long as it remains in its original new condition, unworn, unaltered, and free of any damage by the customer. We guarantee a full refund upon receipt (excluding delivery charges) or exchange the item.