We ship via DHL and FedEx. Once your order has been shipped, we will send you a tracking number to follow the item’s route.

Fill the Contact Us form below and will support you happily to solve whatever issues you face.

Unfortunately, Discounted Pieces or on Sale Pieces are not returnable or exchangeable.

100% of our products are handmade with authentic Egyptian materials of the highest quality, all locally-sourced.

You can track your order using the tracking number sent by us to you via email through the shipping company website to see the progress of your order.

You can cancel or Change your order as long as the ordered pieces are not shipped yet. That is the only acceptable situation of cancelling or changing an order.

We follow a careful procedure to ensure that all orders are sent out on time and to the correct address. In the event that somethings goes astray, and you do not receive your order within the given timeframe, reach out to us immediately and we will work on resolving the issue and getting your order to you as soon as possible.

Simply contact us and we will update your order accordingly.